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MyAccount Frequently Asked Questions

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How do I update my credit card or checking account – also known as funding account information?
I have signed up for Enrolled Payment (OPPD Online Payment):
  • Select the menu option Pay My Bill - Payment Options. Click on the Update Funding Info link. Select the menu option My Wallet to Edit your funding account information.
  • You will receive an email from the online payment service to update an expiring credit or debit card.
  • Your funding account information stored in My Wallet will be removed from the system if the funding account hasn’t been used to pay OPPD bills for more than 3 months.
I have signed up for Recurring Payment through Enrolled Payment:
  • Select the menu option Pay My Bill - Payment Options. Click on the Update Funding Info link. Select the menu option My Wallet to Edit your funding account information.
  • You will receive an email from the online payment service to update an expiring credit or debit card.
  • Your funding account information stored in My Wallet will be removed from the system if the funding account hasn’t been used to pay OPPD bills for more than 3 months.
I have signed up for Auto-Pay (Automatic Bill Payment):
  • Select the menu option Pay My Bill - Payment Options. Click on the Update Funding Info link to submit the form.

How do I update my email address?
  • On Account Summary page under Customer Information heading click on the Edit link to update your email address.

How do I enroll an additional OPPD billing account?
  • Select the menu option My Account. Then select the menu option Add or Remove Accounts. Click Add Account to set up additional account(s) under the same Login Name. You may set up a maximum of five accounts under your Login Name.
  • What you need for Registration:
    • For residential accounts
      • 10 digit OPPD Account Number
      • 5 digit zip code of the mailing address
      • Last 4 digits of your Social Security Number (SSN) for security verification
    • For business accounts
      • 10 digit OPPD Account Number
      • 5 digit zip code of the mailing address
      • Last 4 digits of your EIN number for security verification

I have tried to enroll another account, but do not see "Add."
  • If you have already enrolled a total of five (5) OPPD billing accounts under your Login Name, you have reached the maximum allowable in a single MyAccount login profile. For additional assistance, please contact Customer Service.

When will a billing account be removed from MyAccount after I delete?
  • It may take up to 24 hours before the deletion is effective. Until that time, "Pending Delete" status will be displayed.

I accidentally cancelled the Enrollment. How do I enroll again?
  • You can re-enroll immediately upon cancellation with a different Login Name.
  • If you would like to reinstate the MyAccount, please contact Customer Service requesting to reinstate.

I have signed up for Auto-Pay (Automatic Bill Payment), how do I cancel the service?
  • Please ask to stop the service by contacting Customer Service. This is currently not offered online.